FAQs

Frequently Asked Questions

Bonuses and Promotions



  • Can I withdraw my bonuses?

    You cannot withdraw your bonus amount.



  • Do I get any Welcome Bonus at Rummy777?

    Rummy777 has a curated list of First Deposit bonuses that is sure to keep you hooked to our exciting world of real money games. Before making your First Deposit, do check out our Welcome Bonuses. For more information on them, click here. (Link to welcome bonuses)



  • Do I get bonuses on my birthdays and anniversaries?

    Yes, our VIP players enjoy special bonuses and personalised gifts on their special occasions.



  • Do Promotions expire?

    Each promotion on Rummy777 has its expiry date. You can check out the expiry date mentioned on the coupon itself. Before using a coupon, make sure to read all relevant details about it.



  • How much bonus will I get when I refer my friend?

    If your friend registers at Rummy777, you get rewarded with instant cash bonus up to Rs. 500 (promotion based on your loyalty level). Please note that up to 8% of your friend’s first deposit gets added to your wallet as instant cash bonus.



  • I did not get bonus for a certain event, what should I do?

    Either the bonus might have not configured at that particular event in that particular time, please do not hesistate to reach out to our customer support team for any issues related to the bonus



  • What are Club bonuses?

    Club bonuses are given with respect to your respective club level. For example, if you are in Gold level, you get a Club coupon “GOLD75K”, which will be valid once a week. When making your deposits, make sure to check out your “Add Cash” interface for eligible coupons.



  • What are Jackpot offers at Rummy777?

    Jackpot Offers gets unlocked when you make a deposit using other coupons on Rummy777. These are the big, surprise offers that you get to make more mileage on your gaming journey.



  • What are rake bake bonuses?

    Every time you play from our wide range of real cash games, a small percentage of the prize pot is taken or raked by the house. Getting a portion of this money back is known as Rake-Back bonus.



  • What are Special offers on Rummy777?

    We give you the Special offers to stoke your lady luck into bringing you great fortune. These offers run daily on Rummy777 to provide extra delight during your gaming journey. Be on the lookout for offers ending with the special codes “222 pe 222” or “555 pe 555”.



  • What are the benefits of adding coupons while adding cash?

    Coupons give you more mileage on your deposits. You get extra instant cash and in-game bonuses that increase your chances of winning more cash at Rummy777.



  • What are the different events for which I get bonuses?

    At 777Games, you get bonuses on sign-up, deposits, refering a friend, burning Power Coins, and playing from our wide range of cash games.



  • What are the different types of bonuses in Rummy777?

    777 Games offers wide range of bonuses to our players at every step in their journey, starting from the Sign-up bonus, to the bonuses on refering a friend, and many more. Our esteemed Welcome Package bonus has been claimed by 10000+ players.



  • What are the Second and Third depsoit bonus?

    You receive the Second and Third deposit bonus when you make your very first Second and Third deposits at Rummy777. These bonuses are part of our Welcome Package that you can use to enjoy wide range of customized promotional offers.



  • What is a No Deposit Bonus at Rummy777?

    We do have a curated list of first deposit bonuses, which would keep you hooked on our world of real money games. Before making your first deposit, do check out our WELCOME BONUSES. You will know how serious we are about keeping you delighted with these surprise bonuses. Read more on that here.Rummy777 is India’s fastest-growing online rummy platform in India, with a new player signing up every 30 seconds. Rummy777 has been a forerunner in the online gaming industry, Operated by Mobius development studio private limited.



  • What is Instant cash bonus?

    Instant Cash Bonus is the bonus amount that gets directly credited to your wallet. Please note that there is a separate bucket for instant cash bonus in the Wallet section of our application. Also, the instant cash bonus that you can use for each game is game-specific. For example, the instant cash bonus that you can utilise for Rummy will be different from the bonus amount you can use for Call break.



  • What is the Welcome Package?

    On successful registration, new players receive a package of in-game bonus worth Rs. 400 and instant cash bonus worth Rs. 100.



  • Where can I find coupon codes for deposits?

    There is a possibility that your bonus did not get configured properly for that specific event. In that case, reach out to our customer support team at [email protected] to get your issues resolved on a priority basis.



  • Why is the bonus that my friend gets is different than what I get?

    Rummy777 has an unique reward based program to give bonuses to our esteemed players. Our team personalizes the bonuses based on the player’s activity and gives the best bonus per player in the industry.

Add Cash



  • Can I deposit cash using bitcoin?

    We do not support cryptocurrency at the moment. However, do stay tuned to our alerts for future updates.



  • Can I deposit money from a banned state?

    No, you cannot deposit money from states which have banned real money gaming like Andhra Pradesh, telangana, Tamil Nadu, Orissa, Sikkim. However, you can download our application to play the practice games.



  • Can I use multiple bank accounts to deposit money at Rummy777?

    Yes, you can use multiple bank accounts to make a deposit in Rummy777 based on your convenience.



  • Can I withdraw the money that I deposited at Rummy777?

    No, you cannot withdraw your deposits from the wallet. However, you can withdraw your winnings anytime from your wallet.



  • Does deposits affect my loyalty level?

    Deposits does affect your loyal level. On registration, you can make a direct deposit of 1 lakh, within the first 30 days of signing up to get direct access to our VIP Classic level and enjoy special perks and benefits.



  • Does Rummy777 give me loans to play games at Rummy777?

    No, Rummy777 does not give loans to our players. And, if anyone contacts you for the same, kindly avoid and report such calls our customer support team to ensure responsible gaming.



  • From which banks can I deposit into Rummy777?

    You can use any netbanking facility like Andhra bank, State Bank of India, etc to deposit cash. However, there are few banks like HDFC and Axis bank that do not allow transactions for real money gaming applications. For more information on Deposits, click here. (Link to Deposits)



  • How do I add cash into my Rummy777 account?

    You can add cash by choosing any of the following options such as UPI (Google Pay and Phonepe), Wallet (Paytm, Phonepe and other wallet options), Credit/Debit Card, and Net Banking (Axis Bank, ICICI, SBI, Andhra Bank).



  • How does coupon work while adding cash at Rummy777?

    Coupons help you get more mileage out of your deposit. So lookout for rewarding coupons while adding cash to your Rummy777 wallet.



  • I added coupon during add cash, but after making a successful deposit, I did not get the bonus. Why?

    Please report this to our customer support team at [email protected] They will resolve it on a priority basis.



  • I did not get the correct bonus percentage after adding cash to the wallet?

    Please report this to our customer support team at [email protected] They will resolve it on a priority basis.



  • I was adding cash into my Rummy777 account. My balance has been deducted however, the amount is not being reflected in my Rummy777 wallet?

    If the money does not reflect in your Rummy777 Wallet within the next 20 minutes, the bank initiates a refund, which gets credited to your bank account, within seven working days. In case, if the issue persists, feel free to reach out to our customer support team who will resolve this issue on a priority basis.



  • Is it safe to add cash in Rummy777 wallet?

    Yes, it is safe to add cash to your Rummy777 Wallet. As per industry standards, we are PCI compliant.



  • Is it safe to use credit card to deposit money at Rummy777?

    Yes, it is safe to use credit card while making a deposit at Rummy777. For more information on adding cash using a credit card, click here. (Link to Deposit)



  • What happens to my deposited money if the state from which I am playing gets banned?

    We will ensure that we credit back your deposited money to your bank account within 30 days of respective State Government’s notice. Rummy777 abides by the laws of all the State Governments and reviews notifications on real money games, from time to time.



  • What happens when I add Rs. 1 lakh within 30 days of registering at Rummy777?

    If you deposit 1 Lakh to your wallet within 30 days of registering at Rummy777 then you directly get access to our VIP Classic level and enjoy special benefits and rewards.



  • What is the minimum and the maxmimum amount that I can add into my wallet in a single transaction?

    The minimum deposit amount is Rs. 50 and the maximum depsoit amount is Rs.100000 in a single transaction.



  • Which games can I play with my deposited amount at Rummy777?

    You can play all the cash games and tournaments that you see in the 777Games application.



  • Which modes of Payment can I access to add money at Rummy777?

    You can choose from different modes of payment like UPI, Credit Card, Debit Card, Paytm Wallet, Netbanking to add money to your Rummy777 wallet.

Withdraw Cash



  • Are my winnings safe in Rummy777?

    Yes, your winnings are safe at Rummy777. As a responsible gaming platform, we conduct periodic security checks to protect your data.



  • Are there any service charges for withdrawals?

    There is a 1% service charge per withdrawal request that is charged by the bank.



  • Can I cancel my pending withdrawal request?

    You can cancel your pending withdrawal request through the application, before the bank approves your request, and place a new one as per your convenience.



  • Can I withdraw instant cash and released in-game bonus from my wallet?

    No, you cannot withdraw the instant cash bonus and the released in-game bonus. You can only withdraw your winnings at Rummy777.



  • Can we make withdrawals on bank holidays?

    Yes, we do process withdrawal requests during bank holidays. Isn’t it amazing!



  • How can I increase the daily withdrawal limit count per day?

    Make sure to climb up the loyalty levels to avail the maximum withdrawal limit count per day.



  • How can I withdraw my winnings at Rummy777?

    Before initiating a withdrawal request, make sure to get your KYC verified by uploading a copy of your pan card. Next, make a first deposit by availing a coupon of your choice. Once these necessary steps are done, place your withdrawal request and get your winnings credited to your bank account in the next 4 hours.



  • How much time it takes to get withdrawal amount to my bank after I place the request?

    Ideally, the amount should reflect in your bank account within the next 4 hours of raising a withdrawal request. However, if there is an issue from the bank’s side, the money will reflect in your account within 7 working days.



  • The bank account that I added is saying “Limit utilized”? Why is this happening?

    The Paytm payments bank has a daily maximum limit of 1 Lakh. In case, your withdrawal bank account is the Paytm payments bank and your bank’s balance is more than 1 Lakh, then you get the message of “Limit Utilised” while placing a withdrawal request. For more clarity on this, feel free to reach out to our customer support team at [email protected] to get the issue resolved on priority basis.



  • The status shows processed at the bank, but I did not recieve my withdrawal amount. Why?

    At times, the bank takes more than the expected time to clear your withdrawal requests. Meanwhile, you can contact our customer support team to get the issue resolved on a priority basis.



  • What are the different modes of withdrawal?

    At present, you can only withdraw your winnings using the netbanking facility. Stay tuned for updates on additional modes of withdrawal.



  • What can I withdraw from my wallet?

    You can only withdraw your winnings at Rummy777.



  • What happens to my winnings if I do not withdraw?

    If you do not show any activity in the app for 365 days, we will forefiet the entire wallet balance!



  • What happens to the rejected withdrawal amount?

    The rejected withdrawable amount gets credited back to your Rummy777 wallet in the winnings bucket.



  • What happens when I try to withdraw cash from banned state?

    We do not process withdrawal requests from any of those states which have banned real money gaming. However, for more clarity on this, reach out to our customer support team at [email protected] to get the issue resolved on a priority basis.



  • What is daily withdrawal limit count?

    It is the number of withdrawal request you can place in a day. The daily withdrawal limit resets every night at 00:00 AM. Daily Withdrawal Limit depends on your loyalty level.



  • What is the minimum and the maximum amount that I can withdraw in a single transaction?

    The minimum withdrawable amount is Rs. 100 and the maximum withdrawable amount depends on your loyal level. For the highest loyalty level, the maximum withdrawalable amount is Rs. 50000.



  • When can I place the next withdrawal request after the previous one got rejected?

    You can raise another withdrawal request immediately after your previous request gets rejected. For more information, contact our customer support team at [email protected] to get the issue resolved on a priority basis.



  • Why did Rummy777 reject my withdrawal request?

    We reject withdrawal requests from players that we suspect can be fradulent.



  • Why is KYC mandatory for placing my withdrawal?

    Your KYC documents help us verify your identify, which ensures that the Rummy777 platform is clean and secure. So, before initiating a withdrawal request, make sure to get your KYC documents verified. For more information on this, reach out to our customer support at [email protected] to resolve your query on a priority basis.



  • Why is my withdrawal request delayed?

    At times, the bank takes more than the expected time to clear your withdrawal requests. Meanwhile, you can contact our customer support team to get the issue resolved on a priority basis.



  • Why is my withdrawal returned to the wallet?

    In certain instances, the bank does not accept your withdrawal request made from the Rummy777 application. In such cases, the withdrawable amount gets credited back to your winnings bucket. You can always reinitiate a new withdrawal request.

Loyalty



  • Can I buy loyalty levels?

    You cannot buy loyalty levels. As you play more cash games, you earn loyalty points that help you climb up the loyalty ladder.



  • Can my loyalty levels be downgraded?

    No, we do not downgrade your loyalty levels.



  • Does higher loyalty levels mean higher bonuses?

    Players belonging to higher loyalty levels get more bonuses.



  • How are loyalty points calculated?

    Loyalty points are calculated in real-time and updated at the end of each game.



  • How do I earn loyalty points?

    You can earn loyalty points by playing from our wide range of cash games.



  • How do I upgrade my loyalty levels?

    You can upgrade your loyalty level in two quick ways –

    1. Within first 30 days of registration, make a deposit of 1 Lakh and directly jump to the VIP Classic level.
    2. Earn more loyalty points – You can earn loyalty points by playing cash games. More high value cash games give you more loyalty points.



  • How does my loyalty journey gets started?

    Your journey begins from the loyalty level “Bronze”. As you play more games and earn more loyalty points, you get upgraded to the next levels “Silver” “Gold”, “Platinum” and then to the much-coveted VIP Club.



  • How much should I deposit to jump to a VIP level?

    For our first time players, we have a High Value Coupon, which says “Deposit 1 lakh and jump directly to VIP Classic”. This coupon is valid for 30 days since new sign-up.



  • What are the benefits of loyalty program?

    Loyalty Program at 777 Games ensures that our loyal players get the best perks and rewards. The perks of belonging to the top loyalty levels are –

    1. Higher Bonuses
    2. More Power Coins
    3. Faster Withdrawals
    4. Dedicated Relationship Manager (applicable only for the VIPs)



  • What are the different loyalty levels?

    Your journey begins from the loyalty level “Bronze”. As you play more cash games and earn more loyalty points, you get upgraded to the next levels “Silver”, “Gold”, “Platinum” and then to the much-coveted VIP Clubs – “VIP Classic”, “VIP Premium”, and “VIP Royale”.



  • What can I do with my loyalty points?

    Loyalty points help you to climb up the loyalty ladder. As you journey higher up the loyalty levels, you get more bonuses, Power Coins, and other rewards at 777 Games.



  • What happens if I deposit Rs. 1 lakh after 30 days?

    The High Value Coupon is only valid for 30 days since new sign-up. Beyond the stipulated time frame, you won’t be able to avail the instant VIP coupon. Then onwards, you have to play our cash games to earn enough loyalty points to climb up the levels, and eventually join the coveted VIP club.



  • What happens to my loyalty level if my state bans real money games?

    If your State bans real money games, your loyalty level stays the same. Moreover, you can do the following –

    1. If you shift to a new state that allows real money games, you can change your current state and continue on with your loyalty journey.

    Or

    2. Whenever your respective State Government removes the ban, you can once again rejoin the 777Games application and start playing from our wide range of thrilling cash games and continue on with your loyalty journey where you left off.



  • What is the loyalty program?

    An offering of 777 Games, the Loyalty Program helps our loyal players get the best gaming experience. If you are higher up the loyalty ladder, you get more benefits and perks.

VIP



  • How can I reach VIP support team?

    VIPs can reach the customer support team directly through the 777Games application. Or, they can email the team at [email protected] to get their queries/issues resolved on a priority basis.



  • How many loyalty points are required to become a VIP?

    You need a minimum of 6000 loyalty points to join our VIP Classic level.



  • How to become a direct VIP at Rummy777?

    In order to become a direct VIP at Rummy777, avail our High Value Coupon – Deposit 1 lakh within 30 days of sign-up to jump straight to VIP Classic.



  • I am a VIP in a different Rummy site, can I get access to Rummy777 VIP levels?

    You cannot get direct access to the VIP clubs if you are a VIP in a different Rummy site.



  • What are VIP levels?

    The VIP Club levels are “VIP Classic”, “VIP Premium”, and “VIP Royale”.



  • What makes VIP program at Rummy777 different from other platforms?

    The VIP program at 777Games has a very simple motto, which says “Best Players deserve best experiences”.

    Our key differentiators compared to other platforms are –
    1. Opportunity to become a direct VIP by depsoiting 1 Lakh within the first 30 days of signing up at 777Games.
    2. Best bonuses across the industry.
    3. Dedicated Relationship Manager available 24*7.
    4. Guaranteed Fastest Withdrawals.
    5. Super exciting Surprises! – Join now to know more.



  • What will I get if I become a VIP?

    We have extra perks and rewards such as Dedicated Customer Support, Bonus Boosters, Club Coupons, Monthly Rake Backs reserved only for our VIP players.



  • Who is a VIP host?

    A VIP host is a skilled customer support executive who is well-trained to receive and resolve queries/questions from our VIP users, in no time.

Power Coins



  • Can I buy Power Coins?

    You cannot buy power coins. You get powercoins when

    – Your friend joins 777 Games using your referral code.
    – Your referred friend makes first deposit.
    – You lose games of bet value worth more than Rs 100.



  • Can I play games using Power Coins?

    At present, you cannot play cash games using Power Coins. However, stay tuned to our site for future updates.



  • Can I play tournaments using Power Coins?

    At present, you cannot play tournaments using Power Coins. However, stay tuned to our site for future updates.



  • Can I transfer Power Coins to my friends?

    You cannot transfer Power Coins to your friends.



  • Do I need to do first deposit to start burning Power Coins?

    You need to make a deposit first to start burning Power Coins.



  • Does my loyalty level decide the number of Power Coins I get?

    The number of Power Coins you get depends on your loyalty level. Players belonging to higher loyalty levels get more Power Coins.



  • How are Power Coins distributed?

    Power coins are calculated, on a real-time basis, as per the player’s loyalty level.



  • How do I get powercoins?

    You get powercoins when

    – Your friend joins 777 Games using your referral code.
    – Your referred friend makes first deposit.
    – You lose games of bet value worth more than Rs 100.



  • How much Instant cash do I get when I burn Power Coins?

    When you burn Power Coins, you get surprise instant cash bonus based on your loyalty level.



  • What are Powerplay Mondays and Thursdays?

    You can burn your accumulated Power Coins on every Powerplay Mondays and Thursdays to get surprise instant cash bonus based on your loyalty level.



  • What can I do from powercoins?

    When you burn Power Coins, you get surprise instant cash bonus. Use the surprise instant cash to play from our wide range of cash games and win more cash prizes.



  • What happens to my Power Coins if I don’t burn them?

    Since, the Power Coins collected by every player expire within 365 days, we encourage players to burn the coins, periodically, on every Powerplay Mondays and Thursdays.



  • What happens to my Power Coins if my account gets deactivated?

    When your account gets deactivated, your Power Coins gullak becomes zero.



  • When can I withdraw Power Coins?

    You cannot withdraw Power Coins. You can only burn them, on every Powerplay Mondays and Thursdays to get surprise instant cash bonus.



  • Will Power Coins get directly added to my wallet?

    No, you cannot directly add Power Coins to your wallet. However, you can burn your accumulated Power Coins on every Powerplay Mondays and Thursdays to get surprise instant cash bonus based on your loyalty level.

Refer and Earn



  • Can I play with my friends at Rummy777?

    You can bring along your friends to 777 Games through our Refer and Earn Program. Get the exciting chance to win cash rewards through every referral.



  • Can I sign-up using multiple referral codes?

    You cannot sign-up using multiple referral codes. Please note that we take serious action on fradulent activities.



  • Can I use refer and earn rewards to play more games on Rummy777?

    Yes, you can use the Refer and Earn rewards to play from our wide range of cash games.



  • Can I withdraw my reward after my friend joins Rummy777?

    You cannot withdraw your rewards from the wallet. However, you can use the reward amount to win cash by playing from our wide range of real money games.



  • Can my friend use my referral code?

    No. Your friend cannot use your referral code.



  • Does refer and earn reward get directly added to my wallet?

    Your Refer and Earn reward gets directly added to your wallet. Use your rewards and bonuses to play from our wide range of cash games.



  • For how long is my referral code valid from the day I referred my friend to Rummy777?

    Your referral code does not change. Your friend can use your referral code to join 777 Games any time.



  • How am I rewarded when I refer my friends to Rummy777?

    When you Refer your Friend, you get Power Coins, Instant Cash, and In-Game bonus.



  • How many friends can I refer?

    You can refer up to 25 friends.



  • What to do if I don’t get my reward after my friend joins using my referral code?

    Please reach out to our customer support team at [email protected] to get your queries resolved on a priority basis.



  • What to do if I don’t get rewarded after referring my friend?

    Please reach out to our customer support team at [email protected] They will resolve your queries on a priority basis.

In-game Bonus



  • Do In-game bonuses expire?

    In-game bonus have an expiry date ranging from 2 to 15 days depending on the event. Make sure to check the in-game bonus card in 777Zones for more details on expiration of in-game bonuses.



  • How can I withdraw my In-game bonus?

    You cannot place a withdrawal request for released in-game bonus.



  • How do I get In-game bonus?

    You get in-game bonus for different activities on 777 Games. For instance, when you make a deposit, or when you refer a friend. And many more!



  • How is my In-game bonus released?

    In-game bonuses will be released to your wallet depending on Losses incurred in a particular game type as a percentage of that loss as given in the table below – For example every Rs. 100 Loss in Rummy, we will credit Rs. 5 to your wallet from the issued in-game bonus.



  • What is the In-game bonus?

    In-game bonuses get released to your wallet when you play cash games at Rummy777.



  • What is the pending In-game bonus?

    If you have in-game bonus worth Rs. 100 in your wallet then you can relase that amount in certain ratios depending on the game. For example, out of Rs. 100, if you get release in-game bonus worth Rs. 30 for Rummy, then your wallet will have Rs. 70 as pending in-game bonus.



  • What is the released In-game bonus?

    Released in-game bonuses can be seen in the in-game bonus bucket in your 777 Games wallet. This bonus is game specific and gets released in certain rations to your wallet.